Your satisfaction with your Program, Product or Service is important to us. Yet, because of the extensive time, effort, preparation and care that goes into creating and/or providing our Programs, Products, Services and Program Materials, we have a very strict refund policy. Most of our content is digital and therefore, a lengthy refund policy could result in the theft of our materials.
Unless otherwise provided by law, you acknowledge that we do not offer refunds for any portion of your payment for any of our 1:1 Services or Masterminds. For online programs (including Video Made Easy & Brand Messaging Bootcamp), no refunds will be provided to you, except under one condition: Please submit evidence that you’ve completed the course modules, done the work, and show that even after taking action, the instructions and methods haven’t worked for you. This applies to any of our Courses, Strategy Sessions or Products.
For digital products including The Social Storytelling Method, Less Effort, More Impact, Socials to Sales, and the Website & Social Media Brand Audit Template, a 30 day satisfaction guarantee is included. If you’re unhappy with your purchase, simply email [email protected] with a copy of your receipt and we’ll refund you for the full amount you paid (fees charged at your end by your financial institution are not our responsibility).